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On 17-06-2010 12:08, Ciaran McCreesh wrote: |
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> On Thu, 17 Jun 2010 11:58:21 +0200 |
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> Auke Booij <auke@××××××.com> wrote: |
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>> Wouldn't you agree that unless you're a genius who can understand the |
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>> entire system upfront with just the bit of documentation out there, |
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>> the support given, in this case by the community, is part of the |
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>> product? |
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> |
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> No. The community is what you fall back on when the product (of which |
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> the documentation is an important part) fails. |
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> |
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> The goal of the community should be to improve the product, not to |
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> perpetuate itself. |
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> |
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Sounds like we need to nuke our forums (oh wait..), nuke our IRC |
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channels and create a direct phone line for end-user support. |
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- Angelo |
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