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On Fri, Jan 30, 2009 at 10:20 PM, Donnie Berkholz <dberkholz@g.o> wrote: |
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> On 01:55 Tue 27 Jan , Alec Warner wrote: |
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>> Getting Index2 live is I think a different operational issue (that |
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>> changes to the website are very slow) and really has nothing to do |
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>> with PR aside from them not nagging someone to commit it ;) |
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> |
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> In this case, Xavier had it ready in early January, and I was blocking |
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> on it for the last 2 weeks to write up an announcement. |
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> |
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>> PR@ is a nghtmare of spam and what I'll term 'crap.' having real |
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>> things marked as such with informative subjects would be useful. |
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>> having some kind of rotation would be useful having some kind of vague |
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>> 'we will read and respond within 3 days unless its a holiday' would be |
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>> useful. |
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>> |
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>> Right now the expectations of pr@ are non-existent and apparently |
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>> think the mail is read and answered quickly. In reality only Donnie |
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>> reads it and replies; he has a busy as hell personal life and I'm |
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>> surprised he manages to read it at all. |
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>> |
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>> So I would like to set expectations ;) |
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> |
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> Yes, it would be a good idea to put expectations wherever people find |
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> our contact info. Here's roughly what they are: |
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> |
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> 1. If it is a prewritten news item that needs editing, it will get a quick |
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> response. |
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> |
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> 2. If it is news that is not accompanied by a draft of some sort, no |
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> estimated response time. This point is where I think we have the biggest |
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> opportunity for improvement. |
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> |
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> 3. If it is an additional vendor listing for CDs, no estimated response |
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> time. These generally get batched and done at extended intervals. |
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> |
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> 4. If it is a user support request, no estimated response time. |
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> Occasionally someone will respond to say that we don't do support at pr@ |
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> and point at appropriate places like forums, lists, IRC. |
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|
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I'll try and transcribe these somewhere; email is not a good place for them. |
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|
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-Alec |
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|
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> |
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> -- |
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> Thanks, |
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> Donnie |
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> |
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> Donnie Berkholz |
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> Developer, Gentoo Linux |
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> Blog: http://dberkholz.wordpress.com |
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> |
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