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George Prowse wrote: |
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> Well, i'm not sure if this list is working because I have not yet |
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> recieved any emails from it but... |
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|
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It works, but no traffic to speak of yet. |
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|
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> What ideas do people have for improving relations? |
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|
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As for user's getting help, I've never had any problems between IRC, MLs, |
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bugzilla, and the forums. The problem is, not everyone knows how or wants to |
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experience all of those mediums. |
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|
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As for actual dev/user communication, I find it rather difficult to discuss |
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topics with a developer due to protocol issues. For example, bugzilla is great |
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for getting involved in the gentoo project and getting direct feedback from a |
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dev. However, there is no real documentation giving background information on |
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how one should conduct themselves on bugzilla; therefore, I never feel overly |
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comfortable contributing there and feel a bit offset when a "WONTFIX" shows up |
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(getting over this as I have learned why/when this might be used). I know |
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others have felt the same way. |
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|
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Forums take a while for people to get in the "proper" mindset and the same goes |
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for MLs although they are documented rather will (old netiquette articles). IRC |
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... is well, IRC and is another story all together. The point being, the |
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average user doesn't have good access to the devs simply due to their lack of |
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competency (I don't mean this in a negative way) for a specific communication |
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medium. |
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|
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I don't know what all the above implies, but to say that I've never had a |
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significant issue getting help from a dev and that I'm not an average user. |
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There probably isn't anything the gentoo community can do other than be |
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tolerant of improper attempts at getting help and try to point them in the |
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right direction (which, I believe, happens already for the most part). Note |
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that asking for help is only a small part of communication and I can't speak |
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for that however I assume that the same would apply. |
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|
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As for documentation regarding users joining the gentoo project beyond that of |
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a user role (ie: ATs, developers through quizes) ... the documentation could |
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use a lot of work with regards to clarity and organization. This isn't active |
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communication between a user and dev, but this information helps to inform |
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users of the process that goes on behind the curtain and therefore gives a |
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better understanding of how to conduct themselves and pose questions. This is a |
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bit beyond what was originally asked, but I think it's still an important |
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aspect of dev/user communication even if it is passive. |
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|
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Hopefully the above was on topic and somewhat clear. |
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-- |
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