| 1 |
Some time ago, Karl Babcock posted a request on gentoo-dev, asking to be listed as a supplier of CD-ROMs. |
| 2 |
|
| 3 |
I followed the link, and I have had some trouble with them, so I thought you might want know about it. |
| 4 |
|
| 5 |
Here's the story: |
| 6 |
|
| 7 |
I ordered Gentoo 1.2 (i686) on July 1st. The transaction was listed as cleared on my PayPal account, but the status page on TuxCDs continues to list the status as "awaiting payment". I sent them an e-mail on the 14th, but I haven't heard back, and it's the 21st. |
| 8 |
|
| 9 |
I also found some complaints on the debian mailing lists: |
| 10 |
|
| 11 |
To: "linux" <debian-user@××××××××××××.org> |
| 12 |
Subject: condemn a Debian distributor!!! |
| 13 |
From: "fti International" <fti@×××.net> |
| 14 |
Date: Thu, 4 Apr 2002 12:47:35 -0600 |
| 15 |
|
| 16 |
-------------------------------------------------------------------------------- |
| 17 |
Hi All: |
| 18 |
|
| 19 |
I recently purchased a 3-cd set of Official Debain Linux 2.2r5 i386 from |
| 20 |
Tuxcds.com. Unfortunately, the disc1 is bad: apt cannot build the |
| 21 |
index of packages from it. Since disc1 contains the most |
| 22 |
important packages for linux, and the Tuxcds.com won't send me |
| 23 |
a new cd (you cannot believe this, esp. considering the FREE |
| 24 |
principle of Debain), I am stuck at this point, and the network |
| 25 |
pieces for my pc is not ready yet. |
| 26 |
|
| 27 |
Can somebody send me a copy of the disc1 of Debain 2.2r5 i386 if |
| 28 |
you have one. I can pay you if you like. (I think the postage cost |
| 29 |
is about 32 cents for just one cd). I am |
| 30 |
|
| 31 |
Cong Xing |
| 32 |
3809 Lake Trail Dr. |
| 33 |
Kenner, LA 70065 |
| 34 |
|
| 35 |
---------- |
| 36 |
|
| 37 |
FROM: Kurt Welgehausen |
| 38 |
DATE: 02/20/2002 10:14:46 |
| 39 |
SUBJECT: Vendor problem |
| 40 |
|
| 41 |
I recently tried to buy Debian CDs from tuxcds.com; |
| 42 |
they were listed prominently at the top of your |
| 43 |
vendor list. I placed the order on their web site |
| 44 |
and mailed them a check, since they don't take |
| 45 |
credit cards directly and I wasn't in a big hurry. |
| 46 |
|
| 47 |
After waiting more than 2 weeks, I asked them to |
| 48 |
check the status of my order. They replied that |
| 49 |
they had received my check that very day (what a |
| 50 |
coincidence) and that they would probably hold |
| 51 |
the order another week or 2 to be sure the check |
| 52 |
was good. |
| 53 |
|
| 54 |
I doubt the story, and I'm not impressed with their |
| 55 |
notion of customer service. You may want to con- |
| 56 |
sider de-listing them to protect your users and |
| 57 |
your reputation. |
| 58 |
|
| 59 |
Regards, |
| 60 |
Kurt Welgehausen |
Archives