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Alec Warner wrote: |
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> > Why do you not tend to commit news or approve things? |
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> |
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> PR@ is a nghtmare of spam and what I'll term 'crap.' having real |
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> things marked as such with informative subjects would be useful. |
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> having some kind of rotation would be useful |
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> having some kind of vague 'we will read and respond within 3 days |
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> unless its a holiday' would be useful. |
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> |
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> Right now the expectations of pr@ are non-existent and apparently |
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> think the mail is read and answered quickly. In reality only Donnie |
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> reads it and replies; he has a busy as hell personal life and I'm |
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> surprised he manages to read it at all. |
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Oh, it's not only Donnie - there's also Kurt replying and sometimes it's |
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even me and some other people as well. I'm following the pr@ alias for |
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quite some years, mainly looking for things or questions having |
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something to do with European events, things and $whatever. |
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I don't have commit access to the website part of our CVS though - I did |
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ask for commit access exactly one month ago when Donnie asked for |
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someone posting the January Bugday news item. |
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Simply put: there are other people following the pr@ alias. |
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> So I would like to set expectations ;) |
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One expectation would be to build some pr *team*. Another thing would be |
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to have an issue tracker like rt or otrs. This would make sure items are |
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answered (and if it's only a quick reply stating "we did receive your |
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mail, but we need to look at your questions and will reply in the next |
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$number of days") and would allow to use boilerplates to answer |
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"standard" questions. This would also allow some kind of escalation for |
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tickets which are due. |
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Another thing I'd like to see are regional pr contacts - guess it's the |
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third or even fourth time I'm suggesting this over the years :P |
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What's also missing and that's the topic the most questions to pr@ are |
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about is a process on when and how someone is getting added to the |
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"Where to get Gentoo" page [1] (mostly CD distributors). |
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Anyways, that'll all be nice things - but it all comes down to a PR |
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*team* which is obviously missing. |
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Tobias |
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[1] http://www.gentoo.org/main/en/where.xml |
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