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On 30 August 2015 at 21:37, Duncan <1i5t5.duncan@×××.net> wrote: |
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> In addition to the other services a distro provides, a big one is having |
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> one single place to file bugs, instead of a couple hundred different bug |
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> tracker accounts on a half-dozen tracker software bases, and that's not |
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> even counting the ones (like the perl trackers that Kent mentions) that |
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> are virtually impossible for a user to find at all. |
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And there are cases where there *is* no contactable upstream. This is |
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disturbingly frequent in proprietary software, like games, where your |
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only report channels are other people who don't know waxing lyrical on |
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what they think the problem is on support forums, which is no better a |
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bug tracker in practice than "Have you tried googling?" |
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Or upstream might be a monolithic giant like Google where their |
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upstream bug tracking is some pointless forum where you get ignored by |
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the people actually working on things. |
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I really love it, and take pride in the fact that OpenSource Linux |
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vendors provide better technical support to their users, and at no |
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cost, than proprietary products can deliver at a fee. |
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-- |
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Kent |
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KENTNL - https://metacpan.org/author/KENTNL |
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