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Samuli Suominen posted on Sat, 13 Mar 2010 19:21:52 +0200 as excerpted: |
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> On 03/13/2010 07:07 PM, Petteri Räty wrote: |
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>> When a bug is marked as fixed it doesn't show up in searches developers |
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>> use so it's a matter of who reads the email and acts upon it. I don't |
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>> see why maintainers would be any more likely to act than an arch team |
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>> comprised of multiple people in the case of bigger arches. Let's not |
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>> forget that users are really supposed to open new bugs instead of |
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>> commenting on the resolved ones although I know there are users out |
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>> there who rather comment on a two year old only distantly related bug |
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>> than open a new one. |
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> |
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> I would love to see a bugzilla feature that would entirely disable |
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> commenting on closed bugs like on archlinux's bugtracking system[1] |
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> |
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> [1] http://www.mail-archive.com/arch-general@×××××××××.org/msg11996.html |
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> |
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> That might possibly need "Request reopen" button of somesort, or we |
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> could just always require people to open new bugs |
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> |
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> Often people just wish to argue about the closing status, after the bug |
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> has been resolved... |
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Keep in mind that disabling further comments would disable genuine |
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followups as well. |
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There have been a few times where a bug I've filed was closed before I |
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found the ultimate cause of the bug (my config or fat-fingering), where I |
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leave a comment when I do find the trigger, to hopefully help out others |
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who might have the issue later. |
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There's also the issue of thanks, especially when it was a bug of my own |
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causing and the dev took the time to explain what I was doing or had |
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failed to do. Awhile back I asked here if thanks was appropriate in such |
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cases, or simply the bother of an extra mail on an already closed bug and |
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thus better to skip, and was told go for it, thanks is unfortunately quite |
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rare, and thus appreciated because bug squashing can sometimes feel pretty |
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thankless, so I've tried to do so tho I can't say I always do. I'd feel |
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quite strange (and expect it would NOT be appreciated, so would simply |
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skip it) if I had to open a new bug just to say thanks for fixing the old |
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one! |
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But a note about opening a new bug if it's still an issue and you're not |
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the author and therefore can't reopen this one, possibly suggesting bug |
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clone, would probably be useful, I agree with petteri/betelgeuse there. |
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-- |
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Duncan - List replies preferred. No HTML msgs. |
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"Every nonfree program has a lord, a master -- |
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and if you use the program, he is your master." Richard Stallman |