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Sven Vermeulen wrote: |
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> Categories are quite difficult to use in a knowledge base. A more active |
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> approach here is the use of keywords. If a topic has something to do with |
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> the installation, the keyword "installation" is active. |
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> |
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> Of course, viewing all topics with a certain keyword can be seen as that |
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> specific keyword categorie. All in the point of viewing. |
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Oh yes yes yes yes, please! I know that (eventually, allegedly) gentoo.org will |
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have a search feature which will be nice for existing docs in /doc/ and /proj/, |
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but a really good keyword system is absolutely essential for a KB. Especially |
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since we need to have bits and pieces and phrases from error messages -- that |
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right there will guide a significant portion of users to just the right place. |
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Trying to do the same thing with the forums search function can be annoying, |
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since they have a lot of blocker words or ignored words, and it can't properly |
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handle "exact phrases" (for example) when searching. |
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