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On 08/17/2015 07:33 PM, Dale wrote: |
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> |
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> After reading some replies in this thread, I thought I would share a |
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> little info about -user mailing list. I'm a long term subscriber there |
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> and read most threads. |
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> |
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> If someone asks a question about something Gentoo related, members do |
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> try to help. Example. If someone asks about RIAD, I don't reply |
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> because I don't use it and have no experience with it. However, others |
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> that do will reply and try to help. Same with systemd and other |
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> topics. If it is a topic that very few or no one uses, then they may |
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> not get help or very little of it. |
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> |
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> Basically, the only way I see that a person won't get help is if no one |
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> uses or has knowledge on that topic. I have a couple times asked |
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> questions about Ubuntu and got replies. There are a few people that use |
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> or have recently used Ubuntu and can answer some questions or they may |
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> be distro indifferent. Asking on the -user mailing list is better than |
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> subscribing to Ubuntu, asking and then unsubscribing or joining their |
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> forums. |
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> |
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> Hope that helps shed a little light that we do try to help if, IF, we can. |
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> |
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|
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You are totally right. I didn't mean to discredit our support channels |
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which do a fantastic job. I was just noticing that there are still a few |
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things we can and should improve. Adding such sensible choices to the |
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official documentation (in what way exactly are details) is not only a |
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documentation improvement, but also a clear statement from our side and |
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encourages the community even further to support and openly discuss |
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these things everywhere (as long as they are Gentoo related). |
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|
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The improvement of the documentation will also raise awareness about |
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these choices and encourage users to use them. That again may improve |
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our support situation, because more users will have knowledge about |
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these things. |