Re: [gentoo-project] Fwd: -dev list moderation

[Christopher Díaz Riveros]

El dom, 08-04-2018 a las 22:05 -0400, Alec Warner escribió:
> Hi I'm Alec from Infra, and I've been working on the moderation we discussed
> in today's council meeting.
>
> What I have done is basically:
>
> Create a git repo to hold the whitelist.
> Created some integration where we can insert the whitelist into the ML
> software.
> Created some wiki documentation.
> Tested most of this on a test list.
>
> In doing the testing, I determined it is possible to send a deny message for
> non-whitelisted posters for the gentoo-dev list. I'm looking for some content
> for that message.
>

Ideally, it would be something like:

"Thank you for contributing to Gentoo Linux! While we encourage communication
between users and developers, the mailing list that you are trying to post is
currently in moderation. Please take a look at all the mailing list and its
topics [1], if you still consider that your mail is appropriate for this
specific mailing list, please contact Project XYZ [2]. 

If you are still in doubt about the relevance of your email, please contact us
on IRC, read our support site [3], and our contact site too [4].

Thank you for helping Gentoo Linux!

[1]:https://www.gentoo.org/get-involved/mailing-lists/all-lists.html
[2]:link project XYZ
[3]:https://www.gentoo.org/support/
[4]:https://www.gentoo.org/inside-gentoo/contact/

> In particular it seems like there is a process where people may try to post,
> get denied, and then are left at a loss for what to do next.
> I feel like in #gentoo-dev its somewhat more approachable (you just ping a
> random person and get them to voice you.) But its not like there is a list of
> devs on the mailing list. Should we be directing these contributors someplace,
> like the wiki https://wiki.gentoo.org/wiki/Contributing_to_Gentoo or perhaps
> the proxy-maint project?
>

Currently, we lack a project that is capable of direct users in a manner where
they reach the community and felt listened (or at least that wasn't obvious to
me while looking for one in the projects list). While Public Relations project's
mission is to improve visibility to the rest of the world, maybe we need a User
Relations project, where we help users in a more "personal" way than the
"support" or "contact" sections. It may help us to get some feedback from users
too. This is not a new topic, I saw a bunch of emails describing the need for a
place where users could go in the past weeks, and this moderation task may fit
in this new project.

Or maybe there is a better approach? I haven't found an exact project that could
handle this situation, but if it exists I'd appreciate the reference to know it
too.

Regards,
-- 
Christopher Díaz Riveros
Gentoo Linux Developer
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