Re: [gentoo-project] rfc: comrel changes

[William Hubbs]

On Wed, Feb 26, 2020 at 12:18:54PM -0500, Rich Freeman wrote:
> On Wed, Feb 26, 2020 at 11:54 AM William Hubbs <williamh@g.o> wrote:
> >
> > > Outside of ComRel the problem I've personally had is that reports have
> > > been ignored. In fact, one report lead to agreement that a ComRel
> > > action should take place and then... nothing. Once ComRel responded
> > > again the lead at the time said too much time had passed (~a month) to
> > > punish the person now. Extremely frustrating for reporters. I don't
> > > think I'm the only one with this sort of experience. (I suggest that
> > > we require bugs to be filed -- not emailed to comrel@ -- so they're
> > > more easily tracked).
> >
> > Agreed, this is very demoralizing. Besides your suggestion of requiring
> > bugs to be filed, I would consider a hard timeout of 7-14 days when a
> > bug is filed. Once that timeout passes with no action from comrel, the
> > bug goes to the council.
>
> I think that this depends a bit on your definition of "no action."  Do
> you mean no final decision?  Or simply no activity?  The former is
> easy to measure, the latter is going to potentially a lot of heartbeat
> activities that just kick the can.

Rich,

with all respect, did you even read Matt's comment above? We are
discussing bugs that get ignored.

*snip*

> > I'm sure comrel is a thankless job, but if it isn't done and the hard decisions are not made, the community suffers.
>
> IMO it isn't helpful for comrel to operate without ANY positive
> feedback.  I think the current design makes it hard for people to
> offer any kind of meaningful feedback.  However, if a job is important
> to the community, then people should not feel that it is thankless.
 
 It is thankless in the sense that they are the ones who have to make
 the hard decisions about keeping the community healthy and more than
 likely someone somewhere will be angry with them.

> It isn't just about making people feel good either.  Without any
> positive feedback all you have is the negative, and it really does
> become difficult to tell if you're having a positive impact.
>
> Proctors basically hasn't done anything in the last 6 months or so and
> I think part of it is that the few actions that have been taken have
> almost exclusively received negative feedback.  I can't remember the
> last time that somebody thanked me for taking some action (and unlike
> Comrel the actions of proctors are much more visible).  How is that to
> be interpreted as anything other than a community consensus that the
> actions were inappropriate?  And if so, why would we want to keep
> doing it?  Perhaps ignoring all requests for intervention is an
> improvement.  Certainly I've seen far fewer complaints about inaction
> than past actions.  No doubt this isn't helping with the Comrel
> workload.
 
 Do you seriously believe that ignoring all requests for intervention is
 an improvement or is this trolling?

 Thanks,

 William