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On 2021-11-08, Laurence Perkins <lperkins@×××××××.net> wrote: |
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>>The fiber is undoubtedly terminated at an ONT which has an RJ45 jack |
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>>which then needs to be connected to what the ISP usually calls "A |
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>>Modem". That "modem" is generally a firewall/router and WAP. |
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>> |
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>>The exact Ethernet protocols used on that RJ45 connection to the |
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>>"modem" varie. Some do PPPoE, some just need some sort of |
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>>authenticating DHCP client, so do other stuff. |
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> |
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> Yes, that would make far more sense. A bit disappointing though if |
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> they couldn't just tell him the authentication protocol to use... |
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It's quite possible that the installer doesn't even know. It took |
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quite a bit of digging around the QWest web site to find out what's |
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required to "use your own modem" with the ONTs they install around |
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here for residential fiber service. |
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None of the usual documentation they provided even mentions the ONT or |
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the connection between the ONT and the "modem". I suspected it was |
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PPPoE, but I finally found one site that said to use your own modem, |
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it needed to support a specific DHCP extension for authentication. |
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I have tried to order the service a couple times in the past 6 months |
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when I was notified that it was available at my address. The first |
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time, I was just told it wasn't available at my address yet. It was |
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available across the street. It was available on my side of the street |
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a few doors in both directions. It wasn't available for me. |
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The next time I was notified it was available, I called the number in |
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the notification e-mail to try to find out the actual cost (including |
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taxes and fees). I was told that the only way to find that out was to |
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enter an actual order in the system — but the system refused to allow |
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an order to be entered for my address. After the QWest guy messed |
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around for a while, he told me that service for my address was handled |
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by a "special team". I would have to hang up and then call that team |
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directly at <some phone number>. |
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I haven't gotten around to making a third attempt... |
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-- |
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Grant |
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