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On Tue, 11 Oct 2011 19:16:56 -0400 |
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Matthew Finkel <matthew.finkel@×××××.com> wrote: |
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> I understand why you would think the OP is a spammer, but the topic |
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> just seems too genuine (to me at least) for this to actually be spam. |
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> It definitely would have been more polite if Lavender had replied to |
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> the other suggestions, but (assuming the thread is not spam) you |
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> don't know what is going on in their life and it may take a few days |
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> to respond. Just because the person is from China, doesn't mean we |
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> should assume they're a spammer (following Alan's last reply). |
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Dealing with foreign users can be interesting, triply so if they are |
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not European/Caucasian. |
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I have about 150 or so technical users throughout Africa (Nigerians are |
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especially interesting) and their Support requests routinely end up in |
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spam folders. These are ISP employees, you'd think the mail lines would |
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work smoothly. |
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Ah, not so. Until you work with foreign cultures you won't believe the |
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many varied ways communication can veer off course. In some cultures |
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it's considered rude for a junior to respond in any way to a senior |
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(replies have to go through intermediaries). |
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-- |
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Alan McKinnnon |
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alan.mckinnon@×××××.com |
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