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On Fri, 2010-01-29 at 15:21 +0000, Peter Humphrey wrote: |
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> On Friday 29 January 2010 14:12:10 Iain Buchanan wrote: |
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> |
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> > what contract? |
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> |
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> I don't know how it is where you are, |
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|
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Australia :) |
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|
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> but in the UK, as I understand it, |
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> every sale is deemed to embody an implied contract* between buyer and |
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> seller. Either party is always free to specify whatever conditions he likes |
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> prior to the sale, and the other can accept them or not. |
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|
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That sounds like a good law! Here you could take a product back if the |
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salesperson had wrongly promised it provided some feature, but the |
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further the feature strays from the average users requirements the less |
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likely you are to get such a promise. For example I returned an amp |
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because it was advertised as 7.1 but was really 5.1 with a stereo "B" |
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channel, so it looked like it had 7 outputs. However if I asked if the |
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dlna feature was system independent, I probably wouldn't get a promise. |
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|
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IMHO some stores are happy for me to open boxes, look at manuals, even |
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return gear if it doesn't work like I expect, but some aren't. I |
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understand we "the people" don't have the same buying power in Australia |
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(compared to the UK), and the media doesn't have the same influence over |
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customer service here as they do in the UK. |
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|
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> > "Sorry buddy, that's just how they make 'em. Take it up with the |
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> > manufacturer" is what I'd expect to hear. |
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> |
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> Perhaps. Depends how badly they want the business, I suppose. |
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> |
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> > Either that or "You want to do what? What's Linux?" |
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> |
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> Who mentioned intended use, or Linux? Just stipulate that the goods must not |
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> require any particular software to operate. Simple - assuming that your |
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> legal system works similarly enough to ours, of course. |
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> |
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> It was just a suggestion, anyway. Take it or leave it. :-) |
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|
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A good suggestion :) I was just surprised that your wording sounded like |
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it's common practise to ask for slightly different terms before the |
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sale, and have them accepted. |
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|
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What happens when businesses just tell their salespeople not to agree to |
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extra terms? Surely there's still enough demand in the general |
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simple-requirement public to keep up sales? |
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|
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> * Apart from the ones with specific contracts, naturally. |
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|
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cya, |
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-- |
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Iain Buchanan <iaindb at netspace dot net dot au> |
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|
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Hitchcock's Staple Principle: |
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The stapler runs out of staples only while you are trying to |
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staple something. |