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On 05/09/2013 15:04, Grant wrote: |
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>>>> This is where it gets tricky. You identify the last router in the list |
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>>>> for which you have an address or name, and contact the NOC team for that |
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>>>> organization. Ask them for the next hop in routing for the destination |
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>>>> address you are trying to ping and hope that they will be kind enough to |
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>>>> help you out. |
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>>> |
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>>> Oh man that's funny. Really? Let's say they do pass along the info. |
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>>> Then I hunt down contact info for the culprit router based on its IP |
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>>> and tell them their stuff isn't working and hope they fix it? |
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>>> Actually, since the last IP displayed is from AT&T and my server's ISP |
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>>> is AT&T, I suppose it's extremely likely that the culprit is either an |
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>>> AT&T router somewhere or my own server and I could find out by calling |
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>>> AT&T. |
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>> |
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>> Well, I did try to convey a sense of what it sometimes takes to deal |
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>> with such things. Usually your ISP deals with it for you and you'd be |
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>> amazed how often they pick up the phone to do exactly what I described. |
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> |
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> You did, and I suppose it has to come down to that at some point. |
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> Thank you for your help Alan. |
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You're welcome, and I hope you get the issue satisfactorily solved (I |
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don't envy you at all) |
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-- |
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Alan McKinnon |
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alan.mckinnon@×××××.com |
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