Re: [gentoo-dev] Bugzilla etiquette suggestions

[Donnie Berkholz]

Ciaran McCreesh wrote:
> On Sun, 12 Feb 2006 23:32:39 +0000 Daniel Drake <dsd@g.o> wrote:
> | It may feel a little harsh to give someone a canned response just by
> | pasting a URL in the comment field, but curious readers will find his
> | faq.txt which explains nicely that we aren't evil/lazy, we just have
> | a lot of work to do. Thanks Ciaran!
>
> And some users throw a hissy fit when given a detailed link to a canned
> response and demand that in future they get personally typed out
> explanations rather than a link to a detailed pre-written resource that
> goes into far more depth than anyone could possibly manage in a
> personalised response. Hence why I no longer spend much time helping in
> maintainer-wanted bugs unless a submitter specifically asks me to take
> a look at something for them -- all it takes is for one user to escalate
> their hissy fit to a devrel bug...
>
> Oh, and don't think that this behaviour is limited to end users. Sadly
> the same thing has been observed in certain Gentoo developers.

Perhaps pasting the response into the bug itself would prevent most of
this. It just takes a few seconds, but feels more personal.

Thanks,
Donnie