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On Sat, 22 Sep 2007 07:07:23 Grant wrote: |
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> Hello, |
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> |
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> As I have previously posted about, my host sent me an email a few days |
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> ago stating that support tickets for 5,000-6,000 of their clients had |
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> been broken into. I checked my records and found that my root |
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> password had previously been submitted in a support ticket. I then |
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> decided I needed to reinstall my system. |
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> |
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> I requested that my host allow me access to a second machine for 2-5 |
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> days while I switch over to a clean system, after that I would turn |
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> the old system over to them and continue with the new system. |
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> |
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> My request was denied! I'm blown away by this. Was I asking too much? |
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> |
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> - Grant |
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|
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You are probably asking more than their terms of service *require* them to |
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provide, especially if they don't believe the leaked information was used for |
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any nefarious activity. |
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However a reasonable webhost who accepts responsibility for its mistakes and |
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values its customers would probably grant such a request as a gesture of |
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goodwill - unless they were worried about opening the floodgates for every |
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customer to request such treatment, a scenario which would likely leave them |
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unable to comply even if they wanted to. |
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As a side note, although I agree with all the comments about 'never been sure' |
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a system is still clean, did you check whether there was actually any root |
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logins to your server not from your IP since the breach? If I was in your |
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situation and could confirm that no root logins occurred (via ssh, ftp, |
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cpanel, whatever else is running) from other ip's I'd probably rest easy just |
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changing my password. |
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|
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- Noven |
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-- |
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>-- Novensiles divi Flamen --< |
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>---- Miles Militis Fons ----< |
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-- |
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