Re: [gentoo-user] {OT} anyone tried egroupware?

[Grant]

>> > There are a few things I still want to experiment with, including
>> > something I think will allow me to automatically create certain items
>> > from emails. For instance, an email to " support@×××××××.com " would be
>> > either merged into an existing support-call or a new call created
>> > depending on some filter.
>> >
>> > But that is something I'll play with over the next few months :)
>> >
>> > --
>> > Joost
>>
>> Are you planning to tweak the software with its existing tools in
>> order to make this happen, or code the new functionality?  Either way,
>> please let us know how it goes.  That sort of automatic functionality
>> would be great.  Can that sort of thing be done manually as of now?
>>
>> - Grant
>
> If you have it installed, go to:
> "Tracking System"
> Then open the menu (arrow pointing right, located on the left)
> Select "Site Configuration"
> Then tabsheet "Mail Handling"
>
> The following is what it says in the online help:
> ===
> [Mail handling] tab: Here you can enable the option to check a mailbox for
> incoming mails and handle those as ticket(replies).
>
> <All options snipped>
> ===
>
> I can specify IMAP and POP3 as mailserver to check.
>
> There are also options, from what I quickly read, where it's possible to have
> the tracker queue (which is like bugzilla) visible on an external website.
>
> As I don't need that functionality, neither the email handling, I haven't
> looked into that myself yet.
> But the email handling is something that could be usefull for me in the
> future.
>
> --
> Joost

Wow, it sounds like the functionality is all ready to go.  Thanks Joost.

- Grant