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* Hemmann, Volker Armin <volker.armin.hemmann@××××××××××××.de> wrote: |
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> > I'm some bit confused that the wranglers should do such decisions |
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> > at all (if they're not also involved in the affected package). |
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> |
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> because it is their job to filter out noise so 'real' devs can |
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> concentrate on the 'real' bugs. They are the first line of defence. |
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Oh, funny, devs have to be defended from users ? |
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This really reminds me on the behaviour of some great German Telco. |
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They defend their techs (who often are really good folks) by stupid |
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callcenter people who can do almost nothing. The new management has |
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recognized that such extreamly bad service had cost about a million |
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of customers and so changes that. (yeah, I didn't belive it first, |
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but they're now really trying to do good service) ... |
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> And since bug wranglers are humans, they can't know everything |
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> and sometimes they make a mistake. |
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Of course. And I don't blame them for doing some mistake. |
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The problem is that it happens virtually everytime. I don't know if |
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it only affects my bugs which are declared invalid per default. |
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It would be really okay, if the wrangler says: "please provide |
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more information" or "the patch makes trouble with [...]" etc. |
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And if some makes an error, could simply say one word: sorry. |
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This would be an normal discussion, as civilized people used to do. |
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> Bug wranglers are the first filter, if the bug is not assigned |
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> to a team. And sometimes, they filter things, that should not be |
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> filtered out. Stay calm, explain the situation - |
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Once, I did. But that did not work. I was titled stupid, my issues |
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were declared invalid and I was told to go away. |
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> But having a fit on this ml does not help anybody - |
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For me, it helps. I just want to tell the public what's going on. |
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After that I feel better. If anything changes then is unimportant |
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at this point ;-P |
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And of course I inform people of my fixes. If they're interested, |
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they can pick 'em, otherwise simply ignore me. |
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> it just looks bad. And it makes YOU look bad. |
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I dont care. It totally irrelevant to me, if I look good or bad |
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in such an unimportant area like b.g.o. |
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All that matters is that I get my problems solved as quick and |
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easy as possible. And of course I like to give my works on OSS |
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back to the community. |
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cu |
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-- |
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--------------------------------------------------------------------- |
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Enrico Weigelt == metux IT service - http://www.metux.de/ |
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--------------------------------------------------------------------- |
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Please visit the OpenSource QM Taskforce: |
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http://wiki.metux.de/public/OpenSource_QM_Taskforce |
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Patches / Fixes for a lot dozens of packages in dozens of versions: |
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http://patches.metux.de/ |
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