Re: [gentoo-user] {OT} Opinions on Host's Decision Please

[Grant]

> > > > As I have previously posted about, my host sent me an email a few days
> > > > ago stating that support tickets for 5,000-6,000 of their clients had
> > > > been broken into.  I checked my records and found that my root
> > > > password had previously been submitted in a support ticket.  I then
> > > > decided I needed to reinstall my system.
> > > >
> > > > I requested that my host allow me access to a second machine for 2-5
> > > > days while I switch over to a clean system, after that I would turn
> > > > the old system over to them and continue with the new system.
> > > >
> > > > My request was denied!  I'm blown away by this.  Was I asking too
> > > > much?
> > > >
> > > > - Grant
> > >
> > > Would it be unreasonable to tell us who this host is?  I want to make
> > > sure I don't host any sites on their system; if they can't secure their
> > > work tickets, what makes anybody think they can secure anything else?
> >
> > I'm taking a guess it's these guys:
> > http://www.theregister.co.uk/2007/09/19/layered_technologies_breach_disclosure/
> >
> > - Noven
>
> Bingo.  They sent me another message with an offer that could be what
> I asked for.  It was vague.

So much for that.

"I understand sir. Unfortunately I'm about out of rope in this
situation. The only
thing I can really provide to you at this point, is the oppertunity to
flag this for
the management team, and allow them to speak with you directly.

I'll move forward and make sure this gets marked correctly for them.

Please understand that as they work M-F 9 AM - 5 PM CST, it could be some time
before you are able to get a response from them. Your patience and
cooperation is
greatly appreciated."

- Grant
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