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On Thu, Oct 27, 2011 at 3:41 PM, Volker Armin Hemmann |
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<volkerarmin@××××××××××.com> wrote: |
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> Am Donnerstag 27 Oktober 2011, 15:17:45 schrieb Michael Mol: |
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>> On Thu, Oct 27, 2011 at 2:52 PM, Volker Armin Hemmann |
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>> |
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>> <volkerarmin@××××××××××.com> wrote: |
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>> > Am Donnerstag 27 Oktober 2011, 13:51:47 schrieb Michael Mol: |
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>> >> Just don't buy a SAMSUNG drive. I know, I know, everyone has their pet |
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>> >> "Don't Buy Hard Drives Made By $x" experience. |
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>> >> |
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>> >> Here's mine. |
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>> >> |
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>> >> I bought a 1TB SAMSUNG drive for cheap from Newegg at a Black Friday |
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>> >> sale a couple years ago. It failed on me. Around the same time, I |
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>> >> identified some flaws in the firmware which I considered severe[2]. |
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>> > Model=SAMSUNG MMCRE64G5MXP-0VB, FwRev=VBM1901Q, SerialNo=S0FDNEAZ600013 |
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>> > Model=SAMSUNG HD502IJ, FwRev=1AA01109, SerialNo=S13TJDWQ346413 |
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>> > Model=SAMSUNG HD753LJ, FwRev=1AA01113, SerialNo=S13UJ1CQB07158 |
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>> > Model=SAMSUNG HD502HJ, FwRev=1AJ100E5, SerialNo=S20BJDWS913888 |
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>> > Model=SAMSUNG HD103SJ, FwRev=1AJ10001, SerialNo=S246JD1Z910209 |
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>> > Model=SAMSUNG HD103SJ, FwRev=1AJ100E5, SerialNo=S246JDWSA20722 |
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>> > |
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>> > Oh, yeah it was THAT 2tb drive with the smart bug. |
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>> > |
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>> > Which was solved with an easy to do firmware update. |
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>> |
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>> I checked at the time. There was no firmware update, and, to my |
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>> knowledge, there never was for the drive model that failed on me. |
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>> Shortly after my second drive failed, Newegg discontinued selling |
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>> model. (The most I remember about the model number can be expressed as |
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>> a regex: HD10.*UI. I don't remember the firmware revision. |
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>> |
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>> It was the combination of historical problems, personal incidental |
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>> experience and terrible customer service that led me to swear off |
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>> SAMSUNG drives. Take away any one of those issues from my experiences |
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>> at the time, and I'd consider buying another drive from them. |
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>> |
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>> You've got six working drives of various sizes, models and firmware |
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>> revisions. Good for you. I've got a still-functional 40GB IBM |
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>> DeathStar. (It's not powered up right now, but it never failed on me |
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>> after five years of use.) |
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> |
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> and I had 5 death stars failing on me. |
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|
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My point is that the numbers aren't what mattered here. My point is |
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that SAMSUNG sold me a shoddy product, replaced it with another |
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instance of the the same shoddy product, wouldn't replace it again, |
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and never addressed a detailed technical report of a systemic problem |
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in the same. Bad tech, bad customer service, and it looked like this |
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was a more common scenario than among other manufacturers. All of it |
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boiled down to a nasty case of being a bad candidate for spending time |
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and money. |
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|
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Did IBM refuse to replace your failing drives? Did you include |
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detailed technical information that should have allowed them to |
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resolve issues leading to those drives' failures? For me, SAMSUNG's |
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behavior in the customer service department indicated that I wasn't |
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likely to get good service in the future, and the rapidly-failing |
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drives (combined with my analysis of the SMART output and the history |
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of SMART problems with SAMSUNG drives) indicated to me that I'd need |
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to use that customer service department in the future if I bought more |
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of their drives. |
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|
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So you've got six working drives, and a drive that works now that you |
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patched the firmware. Congrats on choosing a model for which a |
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firmware patch was made available (unless that was just luck...). |
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Also, good luck if you have a failing drive that was sent to you by |
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RMA. It's been a few years; if you're lucky, they may have cleaned up |
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their act. |
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|
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-- |
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:wq |