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On 20 Nov 2009, at 17:33, J. Roeleveld wrote: |
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> ... |
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>> I've owned a couple Dell computers personally and overseen dozens of |
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>> them at work and they are generally good value and perform without |
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>> issues. Their business division's customer service (at least a few |
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>> years ago) was pretty good, they would send someone to our office the |
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>> next morning to fix the problem. |
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> |
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> These were for a business customer (A big one) and all Dell offered |
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> was |
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> sending replacement drives to the seperate users' homes or their |
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> nearest |
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> offices. |
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Dell offer different service levels to their business customers. |
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One site of mine has just the bronze - I assume this is an upgrade |
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over the basic, because even though they offer silver & gold, the |
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bronze gets someone on site the next day to fit the replacement parts. |
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From the EXCELLENT service the one time we've called Dell on this, I |
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doubt very much that they would say "sorry, it has to be the company's |
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registered office" and refuse to make the visit to the location at |
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which the hardware was actually deployed. In fact, they had this |
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customer's previous office location on file when we called them, the |
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office the customer had moved out of 2 years before, and they were |
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happy to accommodate us at the new one. |
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Of course, this does you no good at all regarding installation / |
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customisation of the operating system, but surely it is unrealistic to |
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expect that? |
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Hard-drives fail, if you don't plan for that then you're asking for it. |
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Stroller. |
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