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Am Freitag 28 Oktober 2011, 11:19:37 schrieb Michael Mol: |
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> (oi, it's getting harder and harder to snip this thing properly) |
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> |
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> On Fri, Oct 28, 2011 at 10:55 AM, Volker Armin Hemmann |
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> |
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> <volkerarmin@××××××××××.com> wrote: |
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> > Am Donnerstag 27 Oktober 2011, 16:00:09 schrieb Michael Mol: |
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> >> On Thu, Oct 27, 2011 at 3:41 PM, Volker Armin Hemmann |
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> >> |
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> >> <volkerarmin@××××××××××.com> wrote: |
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> >> > Am Donnerstag 27 Oktober 2011, 15:17:45 schrieb Michael Mol: |
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> >> >> You've got six working drives of various sizes, models and |
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> >> >> firmware |
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> >> >> revisions. Good for you. I've got a still-functional 40GB IBM |
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> >> >> DeathStar. (It's not powered up right now, but it never failed |
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> >> >> on me |
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> >> >> after five years of use.) |
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> >> > |
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> >> > and I had 5 death stars failing on me. |
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> >> |
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> >> My point is that the numbers aren't what mattered here. My point is |
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> >> that SAMSUNG sold me a shoddy product, replaced it with another |
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> >> instance of the the same shoddy product, wouldn't replace it again, |
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> >> and never addressed a detailed technical report of a systemic problem |
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> >> in the same. Bad tech, bad customer service, and it looked like this |
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> >> was a more common scenario than among other manufacturers. All of it |
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> >> boiled down to a nasty case of being a bad candidate for spending time |
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> >> and money. |
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> > |
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> > Samsung replaced my two drives (one 500gb drive from a known shady |
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> > series and the SSD when the firmware overwrote itself) without any |
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> > fuss. |
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> > |
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> > Of course, I included the results of their check tool. No problem. |
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> > |
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> >> Did IBM refuse to replace your failing drives? |
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> > |
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> > no, but 5 out of 5 died and took tons of valuable data with them. |
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> > |
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> > That is the worst case scenario. All other harddrives had no problems at |
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> > all. Different mobos, PSUs - nothing changed the fact that all death |
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> > stars I ever owned died violently - except the last one, because I sold |
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> > the computer it was built in in time. |
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> > |
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> >> Did you include |
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> >> detailed technical information that should have allowed them to |
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> >> resolve issues leading to those drives' failures? For me, SAMSUNG's |
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> >> behavior in the customer service department indicated that I wasn't |
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> >> likely to get good service in the future, and the rapidly-failing |
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> >> drives (combined with my analysis of the SMART output and the history |
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> >> of SMART problems with SAMSUNG drives) indicated to me that I'd need |
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> >> to use that customer service department in the future if I bought more |
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> >> of their drives. |
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> > |
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> > there was one smart related problem with Samsung in the last year. With |
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> > their 2tb drives. Samsung released a firmware patch after they were |
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> > informed of the problem. |
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> > |
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> > Apart from that Samsung drives just work for me - and the people around |
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> > me. |
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> > |
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> > I also had no problems with drives getting replaced - but the replacing |
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> > was always the problem of my trusted hardware dealer. That is why you |
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> > buy hdds from a trusted, local guy. The rest was the problem of |
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> > Samsung. They can't wiggle out of Germany's warranty laws ;) |
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> |
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> Yeah, I bought mine from Newegg. Hard drive warranty through Newegg |
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> means "see manufacturer". I've had no problem with WD's customer |
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> service. Haven't had occasion to try anyone but SAMSUNG and WD. |
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> |
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> Problem with buying locally where I am is that it generally means a |
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> 50% markup above what I'd pay Newegg. There are several big-box stores |
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> in the area whose prices and selections aren't great. There are three |
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> small computer stores within a 45 minute drive, and their selection |
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> tends to be better, but their prices tend to be worse. |
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|
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my 'local' shop has only 10% higher prices than cheap online sellers. Worst |
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case. Most of the time it is a lot less - and sometimes cheaper than online. I |
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am willing to pay that 'premium' for service and the knowledge that when I |
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tell them the drive is dead they don't even try to put the blame on me. Same |
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for Ram - or mainboards ;) After bad experience with Enermax - waiting 6 weeks |
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for a replacement for a PSU that killed three mobos and enermax being too |
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cheap to even put a new set of cables in the box I went with BeQuiet. 48h |
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replacement. |
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|
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-- |
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#163933 |