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(oi, it's getting harder and harder to snip this thing properly) |
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|
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On Fri, Oct 28, 2011 at 10:55 AM, Volker Armin Hemmann |
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<volkerarmin@××××××××××.com> wrote: |
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> Am Donnerstag 27 Oktober 2011, 16:00:09 schrieb Michael Mol: |
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>> On Thu, Oct 27, 2011 at 3:41 PM, Volker Armin Hemmann |
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>> <volkerarmin@××××××××××.com> wrote: |
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>> > Am Donnerstag 27 Oktober 2011, 15:17:45 schrieb Michael Mol: |
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>> >> You've got six working drives of various sizes, models and firmware |
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>> >> revisions. Good for you. I've got a still-functional 40GB IBM |
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>> >> DeathStar. (It's not powered up right now, but it never failed on me |
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>> >> after five years of use.) |
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>> > |
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>> > and I had 5 death stars failing on me. |
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>> |
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>> My point is that the numbers aren't what mattered here. My point is |
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>> that SAMSUNG sold me a shoddy product, replaced it with another |
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>> instance of the the same shoddy product, wouldn't replace it again, |
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>> and never addressed a detailed technical report of a systemic problem |
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>> in the same. Bad tech, bad customer service, and it looked like this |
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>> was a more common scenario than among other manufacturers. All of it |
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>> boiled down to a nasty case of being a bad candidate for spending time |
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>> and money. |
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> |
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> Samsung replaced my two drives (one 500gb drive from a known shady series and |
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> the SSD when the firmware overwrote itself) without any fuss. |
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> |
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> Of course, I included the results of their check tool. No problem. |
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> |
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>> |
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>> Did IBM refuse to replace your failing drives? |
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> |
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> no, but 5 out of 5 died and took tons of valuable data with them. |
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> |
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> That is the worst case scenario. All other harddrives had no problems at all. |
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> Different mobos, PSUs - nothing changed the fact that all death stars I ever |
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> owned died violently - except the last one, because I sold the computer it was |
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> built in in time. |
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> |
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>> Did you include |
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>> detailed technical information that should have allowed them to |
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>> resolve issues leading to those drives' failures? For me, SAMSUNG's |
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>> behavior in the customer service department indicated that I wasn't |
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>> likely to get good service in the future, and the rapidly-failing |
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>> drives (combined with my analysis of the SMART output and the history |
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>> of SMART problems with SAMSUNG drives) indicated to me that I'd need |
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>> to use that customer service department in the future if I bought more |
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>> of their drives. |
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> |
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> there was one smart related problem with Samsung in the last year. With their |
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> 2tb drives. Samsung released a firmware patch after they were informed of the |
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> problem. |
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> |
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> Apart from that Samsung drives just work for me - and the people around me. |
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> |
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> I also had no problems with drives getting replaced - but the replacing was |
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> always the problem of my trusted hardware dealer. That is why you buy hdds |
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> from a trusted, local guy. The rest was the problem of Samsung. They can't |
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> wiggle out of Germany's warranty laws ;) |
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|
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Yeah, I bought mine from Newegg. Hard drive warranty through Newegg |
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means "see manufacturer". I've had no problem with WD's customer |
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service. Haven't had occasion to try anyone but SAMSUNG and WD. |
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|
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Problem with buying locally where I am is that it generally means a |
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50% markup above what I'd pay Newegg. There are several big-box stores |
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in the area whose prices and selections aren't great. There are three |
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small computer stores within a 45 minute drive, and their selection |
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tends to be better, but their prices tend to be worse. |
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|
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>> So you've got six working drives, and a drive that works now that you |
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>> patched the firmware. Congrats on choosing a model for which a |
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>> firmware patch was made available (unless that was just luck...). |
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>> Also, good luck if you have a failing drive that was sent to you by |
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>> RMA. It's been a few years; if you're lucky, they may have cleaned up |
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>> their act. |
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> |
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> In fact there were two: a 500gb from a known series, and the SSD. Both got |
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> replaced because both failed in the warranty period. They had no chance but |
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> had to replace them. It went quickly and without any fuss. I did run their |
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> check tool and reported the results. No more questions asked. Here is the old |
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> one, thanks for the new one. |
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|
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Heh. |
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|
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> Western Digital - two drives. They worked. They were lousy, noisy, lame, hot, |
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> but worked. |
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|
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Yup. I've had a couple WD drives fail, but most were replaced for |
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other reasons first. I've got three WD drives spinning at home in |
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various machines. |
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|
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> Seagate: now 3 drives, 1 had to be replaced. It was pretty much dead on |
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> arrival, with a severe spindle defect. All three worked just fine until I |
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> replaced them |
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|
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Loving my Seagates. I've got four Seagates spinning at home, including |
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one that's been my core drive since 2005 or 2005. |
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|
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> Toshiba&co have to check my Dell Poweredge what drives are in there... |
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|
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Yeah, I don't have any current Toshibas. |
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|
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> IBM all death stars I ever owned failed except the last one - which was given |
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> away (and failed with its new owner). Which is the worst possible outcome. No |
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> customer support can outweight such a disaster. |
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|
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Not a unique story, by any stretch. IBM earned a reputation on that |
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line. My point with bringing up my DeathStar was to highlight that all |
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manufacturers have their good and bad drives; I had 2/2 bad SAMSUNG |
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drives, you've have 6/8 good ones. I've had 1/1 good DeathStar drives, |
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you've had 6/6 bad ones. |
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|
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My chief complaint with SAMSUNG was their failure rate and terrible |
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customer service followup, at least per my experience. I notified them |
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of the firmware flaw, they ignored it, and it bit me again when the |
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replacement drive failed. Even if my experience _were_ a contemporary |
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statistical fluke, your account suggests their current state doesn't |
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match my experience, at least in terms of failure rate. You never |
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dealt with their customer service for replacements, so there are |
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obviously workarounds to that side of my experience if one is willing |
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to pay a bit more. |
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|
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-- |
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:wq |