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On Sunday 01 Sep 2013 19:50:53 Grant wrote: |
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> >> So the culprit is the first IP that should appear in the list but |
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> >> doesn't? If so, how is that helpful since it's not displayed? |
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> > |
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> > This is where it gets tricky. You identify the last router in the list |
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> > for which you have an address or name, and contact the NOC team for that |
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> > organization. Ask them for the next hop in routing for the destination |
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> > address you are trying to ping and hope that they will be kind enough to |
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> > help you out. |
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> |
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> Oh man that's funny. Really? Let's say they do pass along the info. |
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> Then I hunt down contact info for the culprit router based on its IP |
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> and tell them their stuff isn't working and hope they fix it? |
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> Actually, since the last IP displayed is from AT&T and my server's ISP |
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> is AT&T, I suppose it's extremely likely that the culprit is either an |
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> AT&T router somewhere or my own server and I could find out by calling |
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> AT&T. |
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It could well be your router and it is easy to confirm this after you set it |
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up to respond to ping (or set it to forward all packets with ICMP protocol to |
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your server while you're troubleshooting this). |
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|
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After you set up your router/server to respond you should be getting a |
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different mtr or traceroute output showing any hops in between you and your |
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server that are dropping packets. You may have to contact them if they are |
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running a saturated link which is not allowing you to use the service you are |
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paying them for. Here's an example of saturated links: |
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|
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# mtr -r -c 9 -n bbc.co.uk |
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Start: Sun Sep 1 20:03:24 2013 |
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HOST: dell_xps Loss% Snt Last Avg Best Wrst StDev |
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[snip ...] |
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|
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4.|-- 195.66.224.103 0.0% 9 65.8 41.1 26.0 77.3 19.1 |
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5.|-- ??? 100.0 9 0.0 0.0 0.0 0.0 0.0 |
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6.|-- ??? 100.0 9 0.0 0.0 0.0 0.0 0.0 |
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7.|-- 132.185.254.109 0.0% 9 28.1 32.5 27.0 55.7 9.7 |
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8.|-- 132.185.255.140 0.0% 9 27.0 27.5 26.4 29.0 0.6 |
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9.|-- 212.58.251.195 0.0% 9 27.5 28.0 27.1 28.9 0.4 |
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-- |
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Regards, |
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Mick |