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On Fri, 8 Jul 2005, Antoine wrote: |
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> The boss has given me a project that will involve having people log in |
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> to a server to post feedback-like questions/complaints and be able to |
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> review their previous/current complaints. |
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> Basically, the people send things that need to be actioned, and if they |
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> don't get actioned (I think they are emails but I am not sure...) then |
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> they need to be able to enquire about what/why/how. The feedback will be |
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> answered by a person. |
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> From what I know it looks like some kind of bug tracking system would be |
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> ideal, though of course it shouldn't look like a bug tracking system. |
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> This would certainly be possible with php+database but he is looking for |
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> something that will be very quick to implement. He basically said if |
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> there is no development (just config) necessary then I can do what I |
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> want - and what I want is to install Gentoo at work! So something in |
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> portage would be ideal :-). |
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This sounds like a trouble ticket system. |
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Do a Google for "open source trouble ticket system" - there are several |
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out there. |
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-- |
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Aj. |
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-- |
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