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On 3 Mar 2008, at 09:57, Etaoin Shrdlu wrote: |
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> On Monday 3 March 2008, Jan Seeger wrote: |
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> |
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>> NOTE: I don't speak spanish. But somehow, I read it thusly: |
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>> On Mon, 03. Mar, mvidela@××××××××.ar spammed my inbox with |
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>> |
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>>> todos los temas relacionados con soporte técnico |
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>> |
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>> all technical support requests (relations?) |
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> |
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> all technical support-related issues |
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> |
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> Ok, not that it changes much... :-) |
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Noooo! It changes EVERYTHING!! |
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"Issue" is word to describe an individual periodical in a series of |
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publications, and is a weasel-word when it's used as a synonym for |
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"problem". |
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Clearly if your computer isn't booting it's a PROBLEM, not merely an |
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"issue", so we can tell that the author of the email is engaged in |
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the sort of environment where weasel-words are employed. |
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I have dealt with such technical support departments in the past - I |
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knew of one at which the management insisted that staff were not |
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allowed to describe a dead PC as a problem because that "sounds too |
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downbeat". Such scenarios were to be passed off to the customer as |
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merely "an issue" ("however seriously we're addressing your issue, |
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sir"), rather than the disaster it actually was. |
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</pet peeve> |
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Stroller.-- |
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