Gentoo Archives: gentoo-user

From: Joost Roeleveld <joost@××××××××.org>
To: gentoo-user@l.g.o
Subject: Re: [gentoo-user] otrs
Date: Thu, 22 Sep 2011 12:24:00
Message-Id: 1439972.YW1v5zdUn8@eve
In Reply to: Re: [gentoo-user] otrs by "Stefan G. Weichinger"
1 On Thursday, September 22, 2011 01:49:14 PM Stefan G. Weichinger wrote:
2 > Am 22.09.2011 13:29, schrieb Joost Roeleveld:
3 > > Please don't CC me into all the emails, list-mails end up correctly.
4 >
5 > sorry for the noise
6 >
7 > >> otrs doesn't have that flag!
8 > >
9 > > Just noticed, the 3.x versions appear to have that flag removed. I
10 > > wonder why they did that as it makes managing webapplications a lot
11 > > simpler that way.
12 >
13 > The ebuild seems a bit outdated and non-maintained.
14 >
15 > > The 3.0.10 version wants me to unmask a few too many other packages
16 > > for my liking to have a quick check.
17 >
18 > Understood.
19 >
20 > > Did you read the documentation and have a look at the sample
21 > > configuration provided?
22 >
23 > sure, I did
24 >
25 > > From what I see in the patch for the
26 > > httpd.include file, I don't think it belongs in the vhosts.d folder
27 > > as this is supposed to be for definitions of vhosts-files.
28 >
29 > Yep. I had it pasted into the existing default-host already, but the
30 > problem was that the path of otrs was outside the setting of:
31 >
32 > DocumentRoot "/var/www/localhost/htdocs"
33 >
34 > I wanted to avoid moving the stuff there from /var/lib/otrs manually, to
35 > keep portage happy in future.
36 >
37 > Might try to cp the ebuild into a local overlay and edit $OTRS_HOME to
38 > something like "/var/www/localhost/htdocs/otrs", just to get on with it.
39 > I have people waiting to use OTRS ...
40 >
41 > I really wonder that I am the first person hitting these issues.
42 >
43 > btw, just found that bug and updated it ...
44 >
45 > https://bugs.gentoo.org/show_bug.cgi?id=220553
46 >
47 > Thanks, Stefan
48
49 It could be that you're one of the few people actually using OTRS.
50 There are 2 older versions in layman overlays:
51
52 # eix otrs
53 * www-apps/otrs
54 Available versions:
55 (2.4.7) ~2.4.7[2]
56 (0) ~2.4.11[1] ~3.0.10
57 {apache2 cjk fastcgi (+)gd ldap mod_perl (+)mysql pdf postgres +rpc
58 soap vhosts}
59 Homepage: http://otrs.org/
60 Description: OTRS is an Open source Ticket Request System
61
62 [1] "rion" layman/rion
63 [2] "zugaina" layman/zugaina
64
65 Either of these might work on your system. At least one of these 2 appear to
66 provide the "vhosts" USE-flag as well.
67
68 I still have 2.3.3 installed in a virtual host intended for testing when I was
69 looking for possible webapps for a friend of mine. But we both then decided it
70 was not suitable for his needs.
71
72 It does have part of it outside of the Documentroot. As I wasn't too
73 interested at the time, I didn't look why it wants to have files in a
74 different location.
75
76 --
77 Joost

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Re: [gentoo-user] otrs "Stefan G. Weichinger" <lists@×××××.at>