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On 5 Nov 2007, at 23:08, Mark Knecht wrote: |
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> ... |
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> I have a printer attached to a machine at a remote location. The |
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> user says he cannot print. He used to be able to. When I run firefox |
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> though a tunnel and look in CUPS it says the printer is online but any |
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> job, including printing a test page, immediately shows up as 'stopped' |
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> in the print queue... |
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Have you tried restarting CUPS? |
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CUPS often hangs here & `/etc/init.d/cups restart` has always got it |
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going again. |
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I'm inclined to think the machine is a user's desktop & he's already |
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rebooted it, but you need to tell us this so we can help you better. |
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For all we know the machine could be a server stuck in a cupboard & |
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he doesn't dare to power-cycle it. |
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You can also run `lsusb` at the command line & post the output to the |
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list. Likewise CUPS has command-line utilities - eg: `lpadmin`, |
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`lpinfo` & `lpstat` - that you can use to obtain diagnostic output |
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suitable for posting here. |
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Stroller. |
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-- |
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